Refund policy
No Return Policy for Bespoke Made Goods
At Gregory Dreams, we take pride in offering bespoke made goods that are meticulously crafted according to your unique specifications and requirements. Due to the personalized nature of our products and the production process involved, we have established the following No Return Policy that complies with both UK and EU laws:
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Order Confirmation: Once you have placed an order with us, we will provide you with a detailed order confirmation that outlines all the specifications and details of your bespoke product. It is your responsibility to review this confirmation thoroughly and ensure that all the information is accurate. If any changes are required, please notify us within [X] business days; otherwise, production will proceed as confirmed.
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Right to Cancel: Under UK and EU law, you have the right to cancel your order within 14 days after placing it. However, since our bespoke products are tailor-made to your specifications, this right to cancel does not apply once the production process has begun. Once we receive your order confirmation and production has commenced, it is considered a binding agreement.
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Quality Assurance: We strive to maintain the highest quality standards in our craftsmanship. Prior to shipping or delivery, our team conducts thorough quality checks to ensure that your bespoke product meets our stringent criteria. We guarantee that the item you receive will match the specifications outlined in your order confirmation.
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Damaged or Defective Goods: In the unlikely event that your bespoke product arrives damaged or defective, we will take full responsibility. Please notify us within [X] business days of receiving the item, providing photographic evidence of the damage or defect. We will work with you to find a suitable solution, which may include repair, replacement, or refund, depending on the circumstances.
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Clear Communication: We encourage open and transparent communication throughout the ordering process. If you have any concerns or questions regarding your bespoke product, please contact our customer support team at hello@gregorydreams.com. We are here to assist you and address any queries you may have.
Please note that this No Return Policy is specific to bespoke made goods and does not affect your statutory rights under UK and EU consumer protection laws.
By proceeding with your order, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this No Return Policy.
If you have any further questions or require clarification, please do not hesitate to contact us. We appreciate your understanding and thank you for choosing Gregory Dreams.
Gregory Dreams Contact: hello@gregorydreams.com